The 5 Freight Tasks You Shouldn’t Be Doing In-House

Running a freight forwarding company means juggling endless details — quotes, bookings, pre-alerts, customs paperwork, and customer updates.But not every task needs to sit on your in-house team’s desk.

Many of the most time-consuming operational activities can be managed remotely by trained logistics operators, freeing your local staff to focus on clients, sales, and growth.

Here are five freight tasks that are better handled by a dedicated remote operations team.

1. Data Entry and Document Updates

From airway bills and bills of lading to invoices and delivery notes, data entry takes time — and accuracy is critical.Instead of keeping your sales team tied to spreadsheets, remote operators can update your TMS, cross-check details, and flag inconsistencies before they become costly errors.

Result: cleaner files and faster turnaround times.

2. Pre-Alerts and Arrival Notices

These are essential for smooth coordination but often repetitive.A remote team can prepare pre-alerts, send arrival notices, and handle follow-up communications, all while your local team focuses on high-value client interaction.

Result: customers stay informed without overloading your internal inbox.

3. POD Collection and Archiving

Chasing Proof of Delivery is one of the biggest drains on back-office time.Outsourced operators can follow up with agents, collect PODs, and organize all related documentation so that nothing gets lost or delayed.

Result: fewer missing documents and faster billing cycles.

4. Invoicing and Basic Billing Checks

Cross-checking freight invoices, validating charges, and preparing billing summaries don’t require in-office staff.Trained remote operators can do it efficiently, ensuring your finance team only steps in for exceptions or disputes.

Result: smoother month-end closing and reduced admin workload.

5. Shipment Tracking and Daily Status Updates

Tracking dozens of shipments daily takes hours.A remote coordination team can monitor systems, update milestones, and proactively inform your clients — so your operations never fall behind, even during peak periods.

Result: more visibility, fewer surprises.

Rethink Your Operations

Outsourcing isn’t about cutting corners, it’s about focusing your team where they add the most value. By shifting routine freight tasks to specialized operators, you gain time, efficiency, and the ability to scale without hiring headaches.

At Hugix, we provide trained logistics operators who integrate seamlessly with your existing systems, working as an extension of your team, not a replacement.